CV Argyro Bratsou



Argyro Bratsou




Greek (EU)

Professional Experience

07/2018 – today

Office Manager
Praxis Unique Therapy, Zurich, Switzerland

  • Schedule meetings and appointments, reception and support to patients
  • Arrangements for office supplies
  • Office organization and coordination of administration duties
  • Coordination with IT partner, management of contracts and assistance for new hires

03/2018 – 06/2018

Projects Responsible
Praxis Unique Therapy, Zurich, Switzerland

  • Customization of Aerztekasse Software: Agenda, Appointments, Tarmed Groups and Tarifs, Patients Database, Billing
  • Process optimization for new patients
  • Cost/Benefit Analysis and schedule optimization for the Praxis

06/2017 – 08/2017

Accounts Receivable Specialist
Quantum Storage GmbH, Zurich, Switzerland

  • Risk evaluation and establishment of credit limits
  • Collection calls, age analysis, dunning letters, payments allocation
    • Optimized aging report bringing clarity and accuracy

01/2011 – 05/2016

Senior Credit Manager – Von Roll Group
Von Roll Schweiz AG, Breitenbach, Switzerland (2 years)
Von Roll France SA, Delle, France (2 years)

  • Development of a global credit policy
  • Risk and Credit management (credit limits, risk categories, payment terms, billing, collection, resolution)
  • Direct negotiations with Key Accounts, review block/credit hold, review payment terms
  • Monthly reporting, monitoring of Credit Management KPIs, Personnel Management
  • Increased collection speed and reduced unapplied cash
  • Led and managed SAP Project for Credit Management application

07/2007 – 12/2010

Credit Manager Europe
Von Roll France SA, Delle, France
(1 month stay at Von Roll Deutschland Gmbh, Augsburg, Germany)

  • Optimization of credit limits and cash collection process
  • Payment discrepancies resolution, identification of slow payment Key Accounts
  • Monthly reporting and Forecast in Credit Management, Personnel management
  • Increased efficiency and transparency by reorganizing collection activities in Europe via a decentralized team and by developing new tools in the ERP system

09/2006 – 07/2007

Credit Manager France
Von Roll France SA, Delle, France

  • Assessment of creditworthiness of customers
  • Cash collection and resolution activities for the French entities
  • Age analysis, AR monthly reporting for the Head of Finance
    • Eliminated overdues related to Letters of Credit by introducing standard rules

2001 – 2006

Customer Service Manager
Basler Electric International, Wasselonne, France

  • Order processing, Supply Chain Management for UK, EMEA, APAC
  • Direct negotiations with banks and end customers with regards to international Trade Finance tools (LC, Bank guaranties); Organization and coordination of conferences

1999 – 2000

Athens University of Economics and Business, Athens, Greece

  • Development and implementation of a new Cost Accounting and Pricing System for the National Statistical Service of Greece (Ministry of Economy and Finance)


2000 – 2001

Master in Internationale Beziehungen
Université Marc Bloch, Strasburg II, Frankreich

1994 – 1999

Bachelor of Business Administration and Management, Major in Finance
Athens University of Economics and Business

Autumn 1997

3d year of University diploma course
Copenhagen Business School, Denmark

Further Education Languages:

Deutsch: C1

2016 – today Exam training for Goethe Zertifikat C1
Online private courses
2015 – 2016 Goethe Zertifikat B2
NSH Bildungszentrum, Basel


1999 – 2000 Sorbonne II – Diploma of Proficiency in French Language and Literature
French Embassy in Athens

Englisch: C2

1994 – 1995 Certificate of Proficiency in English of the University of Cambridge
British Council in Athens


Mother tongue

Volunteer Experience

08/2017 – today French Language Teacher
08/2017 – 12/2017 Business Mentor at Scopus World Travel, Zurich, Switzerland
 SWOT analysis, definition of a strategic plan for market development in Greece
 Market segmentation, definition of target groups, cost and price analysis

IT Knowledge

MS Office (Word, Excel, PowerPoint) Very good
JDEdwards, BPCS, SAP SD-FI Modules (ECC 6.0 EHP 6), Oracle, Aerztekasse Software Very good

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